Fast Recovery

A manufacturing customer out of Texas contacted us as they had a hung system.

We logged into the system and sure enough, the OpenEdge deployment was hung.  We had done a DB Health Check for them previously and made some recommendation, including beefing up their Disaster Recovery process.

After some analysis, we decided to shut down the database, but that process hung as well.  There was a stuck process that was in a write system call, that was not moving.
 
Kill signals did not change it, and we could not terminate it, even will kill -9 on Linux.
  
The machine had to be rebooted.  Upon restart, the database would not start up, stating it had database corruption.  With our help, we were able to restore the backup, and roll forward all After Image files, up to the point of shutdown. 

They had ZERO data loss, and the total downtime was less than 3 hours.

The customer was thrilled with our response and expertise navigating this tricky situation.